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SHIPPING POLICY
Last Updated: 11/06/26
Thank you for shopping with MONKEYLABS™ and placing your trust in us. We are honored to have a place in your wellness journey, and excited for you to see why so many everyday individuals place their trust in our products. We work hard to get your order to you as quickly as possible.
Order Processing
All in-stock orders are typically processed within 3-5 business days after your purchase is placed.
Orders are processed Monday through Friday, excluding nationally recognized holidays.
Once your order ships, you will receive a confirmation email containing tracking information.
Shipping Timelines
Estimated delivery times (not including pre-order deliveries):
United States: 6-10 business days
Canada: 8-12 business days
International: 10-20 business days
Please note that these are estimates only and are not guaranteed delivery dates.
Pre-Orders
Certain products may be offered as pre-orders.
If an item is marked as a pre-order, the estimated shipping timeframe will be displayed on the product page.
By placing a pre-order, you acknowledge that:
Your payment will be collected at checkout.
Pre-order deliveries are estimated to be delivered 30-90 business days after placement.
Manufacturing, customs, supplier, or carrier delays may occur.
Although highly unlikely, we will provide updates if significant delays arise and offer refunds or free product as compensation.
If your order contains both pre-order and in-stock products, we will ship items separately, and subsequently the pre-order product once it becomes available at no cost to you.
Address Accuracy
Customers are responsible for providing accurate shipping information.
MONKEYLABS™ is not responsible for packages delayed, lost, or returned due to incorrect or incomplete addresses supplied during checkout.
Lost or Stolen Packages
Once a package has been marked as delivered by the shipping carrier, responsibility transfers to the customer.
If you believe your package was lost in transit, please contact us and we will do our best to assist you in working with the carrier to make things right.
Shipping Delays
Unexpected shipping delays may occur due to:
Severe weather
Carrier disruptions
Customs inspections
Geopolitical events
High order volume
Events outside our reasonable control
MONKEYLABS™ is not liable for shipping delays caused by carriers or circumstances beyond our control, but we will always work with you and do our best to meet your satisfaction standards, so reach out to us if you have any concerns.
Tracking Information
Tracking details are sent once your shipment has been processed. Please allow up to 48 hours for tracking information to update after shipment.
Questions
For any shipping-related questions, contact us on our contact page on our website at shopmonkeylabs.com.
Disclaimer: Delivery dates presented at checkout by Shopify are estimates only and are not guaranteed. MONKEYLABS™ is not responsible for delays caused by shipping carriers, customs processing, weather events, or circumstances beyond our control.
REFUND POLICY
Last Updated: 11/06/26
At MONKEYLABS™, we want you to feel confident trying our products. If something didn't meet your standard, we're here to help, and want to make thing right.
30-Day Money-Back Guarantee
If you're not satisfied with your purchase, you may request a refund within 30 days of the delivery date as part of our money-back guarantee.
To start a refund request, contact us through our contact page form with your order number and reason for the request in the comment section.
Eligible Refunds
You may qualify for a refund if:
Your order arrived damaged.
Your order was defective.
You received the wrong item.
Your package was lost in transit.
You're simply unsatisfied with the performance of the product and contact us within 30 days of delivery ( Please be descriptive on how we didn't meet your standards. )
Non-Refundable Situations
To protect against abuse, we cannot offer refunds for:
Orders requested more than 30 days after delivery.
Products where >49.99% of the quantity has been used.
Products purchased from unauthorized sellers.
Orders shipped to an incorrect address provided by the customer.
Packages marked as delivered by the shipping carrier but later reported missing.
Excessive or repeated refund requests over a short period of time that indicate misuse of our policy.
Allergies & Skin Reactions
Our products are manufactured with quality ingredients and skin-friendly materials, but individual skin sensitivities vary.
Customers are encouraged to review all ingredients and perform a patch test where appropriate before use.
Refund requests related to skin irritation or allergic reactions will be reviewed on a case-by-case basis. We may request photos or additional information to process the claim. All decisions are final.
Damaged or Incorrect Orders
If your order arrives damaged or incorrect, please contact us within 7 days of delivery and include photos of the issue. We'll make it right as quickly as possible.
Order Changes & Cancellations
Non pre-order, regular orders may be canceled or modified before they are processed for shipment for a full refund or exchange. Pre-orders cannot be canceled or modified until the shipping label is created (roughly 5-10 business days before delivery) Once an order has shipped and left our hands, it cannot be canceled, no exceptions.
Refund Processing
Approved refunds will be issued to the original payment method. Please allow 5-10 working business days for your financial institution to process the refund after approval.