Shipping policy

Last Updated: 11/06/26

Thank you for shopping with MONKEYLABS™ and placing your trust in us. We are honored to have a place in your wellness journey, and excited for you to see why so many everyday individuals place their trust in our products. We work hard to get your order to you as quickly as possible.

Order Processing

All in-stock orders are typically processed within 3-5 business days after your purchase is placed.

Orders are processed Monday through Friday, excluding nationally recognized holidays.

Once your order ships, you will receive a confirmation email containing tracking information.

Shipping Timelines

Estimated delivery times (not including pre-order deliveries):

United States: 6-10 business days

Canada: 8-12 business days

International: 10-20 business days

Please note that these are estimates only and are not guaranteed delivery dates.

Pre-Orders

Certain products may be offered as pre-orders.

If an item is marked as a pre-order, the estimated shipping timeframe will be displayed on the product page.

By placing a pre-order, you acknowledge that:

Your payment will be collected at checkout.

Pre-order deliveries are estimated to be delivered 30-90 business days after placement.

Manufacturing, customs, supplier, or carrier delays may occur.

Although highly unlikely, we will provide updates if significant delays arise and offer refunds or free product as compensation.

If your order contains both pre-order and in-stock products, we will ship items separately, and subsequently the pre-order product once it becomes available at no cost to you.

Address Accuracy

Customers are responsible for providing accurate shipping information.

MONKEYLABS™ is not responsible for packages delayed, lost, or returned due to incorrect or incomplete addresses supplied during checkout.

Lost or Stolen Packages

Once a package has been marked as delivered by the shipping carrier, responsibility transfers to the customer.

If you believe your package was lost in transit, please contact us and we will do our best to assist you in working with the carrier to make things right.

Shipping Delays

Unexpected shipping delays may occur due to:

Severe weather

Carrier disruptions

Customs inspections

Geopolitical events

High order volume

Events outside our reasonable control

MONKEYLABS™ is not liable for shipping delays caused by carriers or circumstances beyond our control, but we will always work with you and do our best to meet your satisfaction standards, so reach out to us if you have any concerns.

Tracking Information

Tracking details are sent once your shipment has been processed. Please allow up to 48 hours for tracking information to update after shipment.

Questions

For any shipping-related questions, contact us on our contact page on our website at shopmonkeylabs.com.

Disclaimer: Delivery dates presented at checkout by Shopify are estimates only and are not guaranteed. MONKEYLABS™ is not responsible for delays caused by shipping carriers, customs processing, weather events, or circumstances beyond our control.